> For the complete documentation index, see [llms.txt](https://docs.inopli.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inopli.com/response/dashboards/operational-dashboard.md).

# Operational Dashboard

The operational dashboard, <mark style="color:green;">available to 'company' and 'mss' type users</mark>, provides up-to-date and detailed information about incidents and requests, facilitating real-time operational monitoring without the need for date filters.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2FnAQNDBGzbndlJo0B1BWG%2FScreenshot%202023-12-20%20at%2021.58.42.png?alt=media&amp;token=f614a5d8-561a-4c10-b8e7-72e480c65954" alt=""><figcaption><p>Overview Operational Dashboard</p></figcaption></figure>

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### **General Information**

* **Total Incidents/Requests:** Displays the total number of incidents and requests recorded in the system.
* **Average Resolution Time:** Calculates the average time from the creation of the incident to its closure.
* **Idle Time Between Messages:** Shows the time interval between sending a message and receiving a response.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2F6F0sisgDrSBO6wpsLYky%2FScreenshot%202023-12-20%20at%2021.58.54.png?alt=media&amp;token=2792ac36-d600-45da-8f17-fdce68f80d3b" alt=""><figcaption><p>General Information</p></figcaption></figure>

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### Incidents/Requests by Status

Presents the distribution of incidents and requests by different statuses.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2Fzz02nQJ26N7uypZs0TFY%2FScreenshot%202023-12-20%20at%2021.59.06.png?alt=media&amp;token=86983ac2-afc9-4bc4-b436-ac9b78976ce5" alt=""><figcaption><p>Incidents/Requests by Status</p></figcaption></figure>

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### **Recent Incidents/Requests**

Lists the most recent incidents and requests in the system.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2FrWdSZ0jASyb1ylRRdwcI%2FScreenshot%202023-12-20%20at%2021.59.20.png?alt=media&amp;token=bad4a067-d767-4748-94ae-4318cf69c60d" alt="" width="148"><figcaption><p>Recent Incidents/Requests</p></figcaption></figure>

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### Incidents/Requests Queue

Organizes, by order of priority, the incidents and requests with 'NEW' status.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2F0wHluqdSMwJouGG49wT8%2FScreenshot%202023-12-20%20at%2021.59.51.png?alt=media&amp;token=5bf2a05b-3460-4dc3-8638-b5cc69b9c753" alt="" width="146"><figcaption><p>Incidents/Requests Queue</p></figcaption></figure>

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### General Chart

Visually represents the severity and status of incidents/requests received in the last 24 hours.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2F6VT0akNUEM57xksnQhbv%2FScreenshot%202023-12-20%20at%2021.59.36.png?alt=media&amp;token=9b599b76-b7f5-4204-a0cb-a24ff3897cb3" alt=""><figcaption><p>General Chart</p></figcaption></figure>

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### Treatment by Severity

Groups information of incidents/requests by severity and treatment status.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2F7s3eC75sDlNQ3VmoFxdG%2FScreenshot%202023-12-20%20at%2022.00.16.png?alt=media&amp;token=dcf8a3a7-450e-4f57-ac6a-fd65c1e610d7" alt="" width="363"><figcaption><p>Treatment by Severity</p></figcaption></figure>

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### Responsibility by Severity

Summarizes incidents/requests by severity and current responsible party.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2F8dYiUwJADPsJyFPYkMk5%2FScreenshot%202023-12-20%20at%2022.00.23.png?alt=media&amp;token=936d45b5-3234-4aea-9767-cbdaa1796d42" alt="" width="363"><figcaption><p>Responsibility by Severity</p></figcaption></figure>

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### Interactions Waiting for Response

Lists incidents/requests that are marked as 'waiting for response', from the oldest to the most recent, including the waiting time in the queue.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2FxlNAkgZYtt73EnQBMiP4%2FScreenshot%202023-12-20%20at%2022.16.53.png?alt=media&amp;token=4634572b-ec27-4f83-bbf9-727d0a1537d8" alt="" width="293"><figcaption><p>Interactions Waiting for Response</p></figcaption></figure>

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### Analysts by Availability

Displays the online/offline status of analysts linked to 'mss/company' users accessing the dashboard.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2FB8gQJro5TcStHnka3U5q%2FScreenshot%202023-12-20%20at%2022.00.05.png?alt=media&amp;token=5e457a36-4654-4602-b1c6-bf262d07cb29" alt="" width="369"><figcaption><p>Analysts by Availability</p></figcaption></figure>

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