The operational dashboard, available to 'company' and 'mss' type users, provides up-to-date and detailed information about incidents and requests, facilitating real-time operational monitoring without the need for date filters.
Overview Operational Dashboard
Total Incidents/Requests: Displays the total number of incidents and requests recorded in the system.
Average Resolution Time: Calculates the average time from the creation of the incident to its closure.
Idle Time Between Messages: Shows the time interval between sending a message and receiving a response.
Incidents/Requests by Status
Presents the distribution of incidents and requests by different statuses.
Incidents/Requests by Status
Recent Incidents/Requests
Lists the most recent incidents and requests in the system.
Recent Incidents/Requests
Incidents/Requests Queue
Organizes, by order of priority, the incidents and requests with 'NEW' status.
Visually represents the severity and status of incidents/requests received in the last 24 hours.
Treatment by Severity
Groups information of incidents/requests by severity and treatment status.
Responsibility by Severity
Summarizes incidents/requests by severity and current responsible party.
Responsibility by Severity
Interactions Waiting for Response
Lists incidents/requests that are marked as 'waiting for response', from the oldest to the most recent, including the waiting time in the queue.
Interactions Waiting for Response
Analysts by Availability
Displays the online/offline status of analysts linked to 'mss/company' users accessing the dashboard.
