# Operational Dashboard

The operational dashboard, <mark style="color:green;">available to 'company' and 'mss' type users</mark>, provides up-to-date and detailed information about incidents and requests, facilitating real-time operational monitoring without the need for date filters.

<figure><img src="/files/xJIoSoJoyjPMHUX9EqmY" alt=""><figcaption><p>Overview Operational Dashboard</p></figcaption></figure>

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### **General Information**

* **Total Incidents/Requests:** Displays the total number of incidents and requests recorded in the system.
* **Average Resolution Time:** Calculates the average time from the creation of the incident to its closure.
* **Idle Time Between Messages:** Shows the time interval between sending a message and receiving a response.

<figure><img src="/files/JLnby2OWqFWZkg9HlJfH" alt=""><figcaption><p>General Information</p></figcaption></figure>

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### Incidents/Requests by Status

Presents the distribution of incidents and requests by different statuses.

<figure><img src="/files/ykqHoQgqYjxrhaXycXom" alt=""><figcaption><p>Incidents/Requests by Status</p></figcaption></figure>

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### **Recent Incidents/Requests**

Lists the most recent incidents and requests in the system.

<figure><img src="/files/UOtpRGOHGRZuoGm9CQ6t" alt="" width="148"><figcaption><p>Recent Incidents/Requests</p></figcaption></figure>

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### Incidents/Requests Queue

Organizes, by order of priority, the incidents and requests with 'NEW' status.

<figure><img src="/files/9YJp2GPRBVsx3mykr3A0" alt="" width="146"><figcaption><p>Incidents/Requests Queue</p></figcaption></figure>

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### General Chart

Visually represents the severity and status of incidents/requests received in the last 24 hours.

<figure><img src="/files/c0kdgDWTdw3zmVAt9DXi" alt=""><figcaption><p>General Chart</p></figcaption></figure>

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### Treatment by Severity

Groups information of incidents/requests by severity and treatment status.

<figure><img src="/files/plCb56AasTkwPmVAq8CN" alt="" width="363"><figcaption><p>Treatment by Severity</p></figcaption></figure>

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### Responsibility by Severity

Summarizes incidents/requests by severity and current responsible party.

<figure><img src="/files/AkuzEZMGHMFZ7arc9Vnl" alt="" width="363"><figcaption><p>Responsibility by Severity</p></figcaption></figure>

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### Interactions Waiting for Response

Lists incidents/requests that are marked as 'waiting for response', from the oldest to the most recent, including the waiting time in the queue.

<figure><img src="/files/bm11cxL8xV9GMOWI3VGJ" alt="" width="293"><figcaption><p>Interactions Waiting for Response</p></figcaption></figure>

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### Analysts by Availability

Displays the online/offline status of analysts linked to 'mss/company' users accessing the dashboard.

<figure><img src="/files/LacyZY9Xtax6qa2P1Kok" alt="" width="369"><figcaption><p>Analysts by Availability</p></figcaption></figure>

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