> For the complete documentation index, see [llms.txt](https://docs.inopli.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inopli.com/response/incidents/messages.md).

# Messages

This functionality is used for <mark style="color:green;">communication between analysts and clients</mark>. It <mark style="color:green;">enables file attachments</mark> and <mark style="color:green;">tracking of the incident's change history through automatically generated messages</mark>. Searches can be conducted for parts of the message or the user's name. Additionally, the status can be changed to AWAITING SERVICE when a response is required to resolve the incident.

<figure><img src="/files/pZz7WHn0NJBrNsJPHDJi" alt=""><figcaption><p>List of Messages Into Incidents Page</p></figcaption></figure>

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