# Messages

This functionality is used for <mark style="color:green;">communication between analysts and clients</mark>. It <mark style="color:green;">enables file attachments</mark> and <mark style="color:green;">tracking of the incident's change history through automatically generated messages</mark>. Searches can be conducted for parts of the message or the user's name. Additionally, the status can be changed to AWAITING SERVICE when a response is required to resolve the incident.

<figure><img src="https://2621223932-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTQJomzpe5BTzHSLQPAt%2Fuploads%2FPcWHMInenGnngHyF31Gz%2FScreenshot%202023-12-18%20at%2022.40.20.png?alt=media&#x26;token=a13ffef8-9210-430b-9eb8-30d32b107724" alt=""><figcaption><p>List of Messages Into Incidents Page</p></figcaption></figure>

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