# Configuring the MSP's profile

### Identification

In the identification field, you will be able to view <mark style="color:green;">key information about your MSS</mark>, including details such as the name, corporate name, and CNPJ. Additionally, contractual information, such as the contract number, MSS exclusivity, and level, <mark style="color:green;">is managed and edited by Diazero Technologies administrators</mark>. If any of this information is incorrect, please <mark style="color:green;">contact us</mark>. We are here to assist any issues.

<figure><img src="/files/hWI1Mr03FPz7ST7n5RGG" alt=""><figcaption><p>MSP's Profile Identification Section</p></figcaption></figure>

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### Default SLA

A default SLA is a dedicated storage space for the <mark style="color:green;">standard SLAs of MSS client companies</mark>. You can register values by severity for incidents and requests.

<figure><img src="/files/WO1AfEDSRVOxk2n7FuNX" alt=""><figcaption><p>Default SLA View</p></figcaption></figure>

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### Incident Management

The Incident Management area defines the necessary values for <mark style="color:green;">customizing the automation</mark> of various workflows related to the <mark style="color:green;">handling and treatment</mark> indicators of <mark style="color:green;">incidents</mark>.

1. **Automatic Incident Reminder:** Specify after how many days <mark style="color:green;">a reminder message</mark> should be sent to prompt the analyst to interact with the open incident.
2. **Automatic Incident Completion:** Specify after how many days an open incident without interaction should <mark style="color:green;">be automatically marked as complete</mark>.
3. **Reasonable Time To Respond An Incident:** Define an <mark style="color:green;">ideal time parameter</mark>, in minutes, for responding to an open incident.
4. **Incident Inactivity Notification Time:** Specify the <mark style="color:green;">daily time</mark> at which the processing of notifications or closure of open incidents without activity should be executed.

<figure><img src="/files/hx4jUiopSOBVdQ1WfTgE" alt=""><figcaption><p>Incident Management View</p></figcaption></figure>

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### Rule Identification Code

This is where you define the <mark style="color:green;">customized prefix for correlation rules</mark> to be created in the system. Typically, it consists of 2 or 3 letters.

<figure><img src="/files/xSLQyl56rJQj2bk2ON7K" alt=""><figcaption><p>Rule Identificstion Code View</p></figcaption></figure>

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### Preferences

Reserved space for general system preferences.

1. **Rules Status:** Indicates whether <mark style="color:green;">correlation rules with an incomplete</mark> status can be activated.
2. **Ideal Time For Support Assistance:** Define, in minutes, the <mark style="color:green;">ideal response time to a customer's message</mark> in the chat.

<figure><img src="/files/IjSQH6eHS1YdEVRgeOTV" alt=""><figcaption><p>Preferences View</p></figcaption></figure>

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### Logo

The <mark style="color:green;">MSS logo</mark> will be uploaded, which will be used throughout the system.

<figure><img src="/files/sLBFVQthqcLInUxIRsAe" alt=""><figcaption><p>Logo View</p></figcaption></figure>

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