Configuring the MSP's profile
Identification
In the identification field, you will be able to view key information about your MSS, including details such as the name, corporate name, and CNPJ. Additionally, contractual information, such as the contract number, MSS exclusivity, and level, is managed and edited by Diazero Technologies administrators. If any of this information is incorrect, please contact us. We are here to assist any issues.
Default SLA
A default SLA is a dedicated storage space for the standard SLAs of MSS client companies. You can register values by severity for incidents and requests.
Incident Management
The Incident Management area defines the necessary values for customizing the automation of various workflows related to the handling and treatment indicators of incidents.
Automatic Incident Reminder: Specify after how many days a reminder message should be sent to prompt the analyst to interact with the open incident.
Automatic Incident Completion: Specify after how many days an open incident without interaction should be automatically marked as complete.
Reasonable Time To Respond An Incident: Define an ideal time parameter, in minutes, for responding to an open incident.
Incident Inactivity Notification Time: Specify the daily time at which the processing of notifications or closure of open incidents without activity should be executed.
Rule Identification Code
This is where you define the customized prefix for correlation rules to be created in the system. Typically, it consists of 2 or 3 letters.
Preferences
Reserved space for general system preferences.
Rules Status: Indicates whether correlation rules with an incomplete status can be activated.
Ideal Time For Support Assistance: Define, in minutes, the ideal response time to a customer's message in the chat.
Logo
The MSS logo will be uploaded, which will be used throughout the system.
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