Configuring the Company's profile
Identification
In the identification section, a view of the important information of the companies is provided, including details such as name, corporate name, CNPJ (Brazilian National Registry of Legal Entities), telephone number, postal code, and full address. This area facilitates quick and efficient access to the essential data of each company. This information is managed and edited by Diazero Technologies administrators. If any of this information is incorrect, please contact us. We are here to assist any issues.
SLA
The Service Level Agreement (SLA) section provides the option to customize SLA values for resolving incidents and requests, based on the severity and/or criticality of each case. Additionally, it's easy to adopt the SLA standards previously set in the company's MSS profile, using an activation switch for a simplified and efficient setup.
Logo
With an intuitive drag-and-drop feature, it's possible to personalize the company profile by uploading its logo in either .png or .jpg formats.
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