Inopli Documentation
  • Getting Started
    • Understanding Inopli
    • First Access
    • Inopli's Features
  • System Settings
    • Configuring the MSS
      • Configuring the MSP's profile
      • Request Categories
      • Policies
      • Managing Integrations
        • ChatGPT
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      • Data Sources
      • Roles
        • Creating a Role
    • Managing Companies
      • Configuring the Company's profile
      • Company's Roles
      • Managing Company's Integrations
      • Monitoring Systems
    • Managing User Access
      • Creating MSP's user accounts
      • Creating end user accounts
  • System Administration
    • Rules
      • Main
      • Monitoring Systems
      • Rule Details
      • Mitre Techniques
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    • Knowledge Lists
    • Managing MITRE
  • User Guide
    • Dashboards
      • Operational Dashboard
      • Executive Dashboard
      • KPIs Dashboard
      • Alert Management Dashboard
        • Confusion Matrix
    • Incidents
      • Alerts
      • Messages
      • History
      • Rate
      • Playbooks
      • Rules
    • Requests
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  1. User Guide
  2. Incidents

Messages

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Last updated 1 year ago

This functionality is used for communication between analysts and clients. It enables file attachments and tracking of the incident's change history through automatically generated messages. Searches can be conducted for parts of the message or the user's name. Additionally, the status can be changed to AWAITING SERVICE when a response is required to resolve the incident.

List of Messages Into Incidents Page