Operational Dashboard
The operational dashboard, available to 'company' and 'mss' type users, provides up-to-date and detailed information about incidents and requests, facilitating real-time operational monitoring without the need for date filters.
General Information
Total Incidents/Requests: Displays the total number of incidents and requests recorded in the system.
Average Resolution Time: Calculates the average time from the creation of the incident to its closure.
Idle Time Between Messages: Shows the time interval between sending a message and receiving a response.
Incidents/Requests by Status
Presents the distribution of incidents and requests by different statuses.
Recent Incidents/Requests
Lists the most recent incidents and requests in the system.
Incidents/Requests Queue
Organizes, by order of priority, the incidents and requests with 'NEW' status.
General Chart
Visually represents the severity and status of incidents/requests received in the last 24 hours.
Treatment by Severity
Groups information of incidents/requests by severity and treatment status.
Responsibility by Severity
Summarizes incidents/requests by severity and current responsible party.
Interactions Waiting for Response
Lists incidents/requests that are marked as 'waiting for response', from the oldest to the most recent, including the waiting time in the queue.
Analysts by Availability
Displays the online/offline status of analysts linked to 'mss/company' users accessing the dashboard.
Last updated
