Inopli Documentation
  • Getting Started
    • Understanding Inopli
    • First Access
    • Inopli's Features
  • System Settings
    • Configuring the MSS
      • Configuring the MSP's profile
      • Request Categories
      • Policies
      • Managing Integrations
        • ChatGPT
        • Slack
        • Telegram
        • Google Chat
        • E-mail
      • Data Sources
      • Roles
        • Creating a Role
    • Managing Companies
      • Configuring the Company's profile
      • Company's Roles
      • Managing Company's Integrations
      • Monitoring Systems
    • Managing User Access
      • Creating MSP's user accounts
      • Creating end user accounts
  • System Administration
    • Rules
      • Main
      • Monitoring Systems
      • Rule Details
      • Mitre Techniques
      • Playbooks
      • Companies
    • Knowledge Lists
    • Managing MITRE
  • User Guide
    • Dashboards
      • Operational Dashboard
      • Executive Dashboard
      • KPIs Dashboard
      • Alert Management Dashboard
        • Confusion Matrix
    • Incidents
      • Alerts
      • Messages
      • History
      • Rate
      • Playbooks
      • Rules
    • Requests
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On this page
  • General Information
  • Incidents/Requests by Status
  • Recent Incidents/Requests
  • Incidents/Requests Queue
  • General Chart
  • Treatment by Severity
  • Responsibility by Severity
  • Interactions Waiting for Response
  • Analysts by Availability
  1. User Guide
  2. Dashboards

Operational Dashboard

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Last updated 1 year ago

The operational dashboard, available to 'company' and 'mss' type users, provides up-to-date and detailed information about incidents and requests, facilitating real-time operational monitoring without the need for date filters.

General Information

  • Total Incidents/Requests: Displays the total number of incidents and requests recorded in the system.

  • Average Resolution Time: Calculates the average time from the creation of the incident to its closure.

  • Idle Time Between Messages: Shows the time interval between sending a message and receiving a response.

Incidents/Requests by Status

Presents the distribution of incidents and requests by different statuses.

Recent Incidents/Requests

Lists the most recent incidents and requests in the system.

Incidents/Requests Queue

Organizes, by order of priority, the incidents and requests with 'NEW' status.

General Chart

Visually represents the severity and status of incidents/requests received in the last 24 hours.

Treatment by Severity

Groups information of incidents/requests by severity and treatment status.

Responsibility by Severity

Summarizes incidents/requests by severity and current responsible party.

Interactions Waiting for Response

Lists incidents/requests that are marked as 'waiting for response', from the oldest to the most recent, including the waiting time in the queue.

Analysts by Availability

Displays the online/offline status of analysts linked to 'mss/company' users accessing the dashboard.

Overview Operational Dashboard
General Information
Incidents/Requests by Status
Recent Incidents/Requests
Incidents/Requests Queue
General Chart
Treatment by Severity
Responsibility by Severity
Interactions Waiting for Response
Analysts by Availability