Multi Tenancy

How does Inopli manage multiple clients under an MSP?

Inopli segments all data by client organization, ensuring that alert handling and visualization remain completely isolated per client. Each client with access to Inopli sees the same dashboards available to the MSP partner’s team, but populated only with their own information.

When a client is managed by an MSP, the MSP gains direct access to the data of its managed clients. The MSP’s dashboards can display aggregated information across all clients without mixing or overlapping data. MSP analysts can also filter results to view data for a specific client while maintaining full segregation and control.

For clients managed by an MSP, user access profiles are defined by the MSP. The partner controls what type of access each user within the client organization receives.

How are dashboards, alerts, and analyst workflows organized when several clients generate alerts simultaneously?

Inopli’s multi-tenant architecture ensures that even when multiple clients generate alerts at the same time, all events remain organized, isolated, and traceable. Alerts from all managed clients appear in a unified operational queue for the MSP’s analysts, but each record is clearly identified by its respective client and priority level.

The platform’s views are intentionally designed to display only relevant operational information without exposing the direct source of the data. Detailed information including technical origins and evidence remains accessible only within the specific alert or incident details. This ensures that even if an unauthorized person gains visibility into dashboards or queues, they cannot identify the origin of the issue, preserving the confidentiality of all client data.

The incident response workflow remains consistent across all tenants, allowing analysts to triage and respond efficiently while maintaining full data segregation and confidentiality.