Custom Reports

The Custom Reports feature allows MSSPs and end users to automatically extract structured data from Inopli, focusing on Incidents and Requests. It ensures full data portability, enabling the export of all relevant records from the platform whenever needed, supporting external analytics, billing, compliance, and audit purposes.

What It Does

• Automates data export: schedules recurring reports so incident and request data is generated without manual CSV/Excel exports.

• Scopes the dataset: lets you select the company and reference period that should be included in each report.

• Defines frequency: supports daily, weekly, or monthly generation at a specific time, aligning exports with operational and reporting routines.

• Notifies stakeholders: sends a notification with the generated report to the configured recipients, using the chosen subject for easy identification.

• Controls the schema: provides a column selector where you choose the type (Incidents or Requests) and the fields to include, such as id, name, severity_name, status_name, created_at, updated_at, sla_expiration_time, and closed_at.

How It Works

• In Report Info, activate the report, select the Company, choose the Period you want to export, and add a short Description to identify the purpose of that report.

• In Frequency, choose whether the report will run Daily, Weekly, or Monthly, and set the exact time (and day, when applicable) for generation.

• In Sent notification to, define the Subject and add the Recipients who should be notified every time the report is generated.

• In Columns, set the Type (e.g., Incidents) and select the fields that will compose each row of the export, tailoring the dataset to the consuming system or audience.

Why This Matters

Because the exported data contains the entire treatment trail of incidents and requests, each generated file can also serve as a complete audit trail export, providing traceability over every recorded action, update, and resolution stage.

This capability ensures that operational data stored in Inopli does not remain locked inside the platform. By automating the export of incidents and requests with precise control over scope, frequency, and schema, organizations can integrate Inopli data into BI tools, client reporting, audit processes, and long-term records, maintaining full visibility and ownership over their security operations data.