SMS

The SMS integration allows the Inopli platform to send real-time alerts and notifications via SMS using AWS Simple Notification Service (SNS). This is useful for reaching key stakeholders in high-priority situations, such as critical incident detection, VIP exposure, or urgent compliance findings.

This feature is optional and can be enabled by the user within the Settings > Integrations section of the platform.

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How It Works

Once activated, the Inopli platform uses the provided AWS credentials to publish messages to AWS SNS. SMS alerts are sent to the list of configured recipients based on predefined triggers such as validated findings, severity thresholds, or incident escalations. All delivery attempts are recorded in the platform’s audit logs.

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Required Configuration

To enable this integration, users must provide the following:

• AWS Access Key ID – IAM user access key with SNS publish permissions

• AWS Secret Access Key – Secret key for the IAM user

• Region – AWS region where SNS is active (e.g., us-east-1)

• Recipients – One or more phone numbers in E.164 format (e.g., [phone]) that will receive SMS alerts

• Topic ARN (optional) – If integrating with a pre-existing SNS topic

• Notification Triggers – Event types that should trigger SMS alerts (e.g., confirmed VIP exposure, credential leak, etc.)

📌 Security Note: Credentials are stored securely with encryption. Only users with the appropriate permissions can modify or delete them.

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Example Use Cases

• A VIP exposure is confirmed → SMS sent to the crisis response lead

• High-severity keyword leakage triggers an alert → SMS sent to compliance manager

• SOC team receives SMS when a domain impersonation finding is escalated